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The TimeService engineer
VAMTRADING
| I – ABOUT SERVICE ENGINEER | ||
| 1. Definition | ||
| The Service Engineer is an individual who provide support and technical expertise to the organization’s customers for the products or services it offers. These engineers require a thorough understanding of the products or services and know how to support company & customers ensure the equipment working smoothly. | ||
| 2. Competences | ||
| a. Attitude | ||
| • A high sense of responsibility • Respect customer • Satisfaction customer • Passion job • Teamwork spirit • Willing take challenges • Self-learning to improving himself |
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| b. Knowledge | ||
| • Bachelor’s degree or higher in BioMedical Engineering, Electronic Engineering, Mechanical-Electronic Engineering • Proficiency in all 04 English language skills; • At least 01 years of experience in healthcare sector or equivalent |
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| c. Skills | ||
| • Proactive with independent working skills • Problem solving • Planning & implementing performance • Logic & clear communication • MS Office (Word, Excell, Power Point) • Ability to multi task, prioritise and plan to meet tight deadlines • Good service thinking, professional manners and strong self-confidence; • Teamwork • Flexibility and ability to work under high pressure. |
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| d. Overall | ||
| 3. Responsible for | ||
| a. Tittle | ||
| • INSTALLATION EQUIPMENT DEPEND ON COMPANY PLANNING • PERFORM SCHEDULED MAINTENANCE EQUIPMENT • EMERGENCY SERVICE VISIT TO CLIENT UPON REQUEST TO SOLVE URGENT PROBLEM WITH INSTRUMENT • PERFORMING DO QC CHECK EQUIPMENT IN WAREHOUSE • ORGANIZE TRAINING COURSES OR WORKSHOPS TO SHARE EXPERIENCES • FOLLOW UP TECHNICAL SERVICE BULLETIN TO ENSURE ANALYZER KEEP UPGRADED • COMPLIANCE DEPARTMENT STANDARD PROCEDUCE • OTHER JOBS ASSIGNED BY SERVICE MANAGER |
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| b. Assignment by leader | ||
| INSTALLATION EQUIPMENT DEPEND ON COMPANY PLANNING • Arrange to prepare nessessary things for installation equipment • Installation equipment at customer site |
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| PERFORM SCHEDULED MAINTENANCE EQUIPMENT • Follow up plan to do maintanance equipment • Performing maintenance equipment at customer site to ensure analyzer work well |
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| EMERGENCY SERVICE VISIT TO CLIENT UPON REQUEST TO SOLVE URGENT PROBLEM WITH INSTRUMENT • Onsite or online support customer solving issues related to hardware and software |
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| PERFORMING DO QC CHECK EQUIPMENT IN WAREHOUSE • Performing do QC check equipment in warehouse before installation analyzer at customer FOLLOW UP TECHNICAL SERVICE BULLETIN TO ENSURE ANALYZER KEEP UPGRADED • Performing update software as requirement from supplier • Performing upgrade equipment as requirement from supplier COMPLIANCE DEPARTMENT STANDARD PROCEDUCE • Compliance all SOP deparment OTHER JOBS ASSIGNED BY SERVICE MANAGER |
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