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The TimeApplication specialist
VAMTRADING
| I – ABOUT APPLICATION SPECIALIST | ||
| 1. Definition | ||
| The Application Specialist is responsible for providing technical expertise in a specific business applications area which requires a working knowledge of the technical infrastructure underpinning the applications. | ||
| 2. Competences | ||
| a. Attitude | ||
| • A high sense of responsibility • Respect customer • Satisfaction customer • Passion job • Teamwork spirit |
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| b. Knowledge | ||
| • Bachelor’s degree or higher in BioMedical Engineering, Bachelor of Medical Laboratory, BioTechnology • Proficiency in all 04 English language skills; • At least 01 years of experience in healthcare sector or lab |
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| c. Skills | ||
| • Proactive with independent working skills • Positive approach to customer and clients • A strong communicator • MS Office (Word, Excell, Power Point) • Ability to multi task, prioritise and plan to meet tight deadlines to achieve required targets • Good service thinking, professional manners and strong self-confidence; • Effective organizational and problem solving skills; • Flexibility and ability to work under high pressure. |
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| d. Overall | ||
| 3. Responsible for | ||
| a. Tittle | ||
| • GUIDE CUSTOMERS TO USING ANALYZER • PREPARE DOCUMENT TO GUIDE SYSTEM USER • SUPPORT CUSTOMER TO SOLVING ISSUES RELATED TO RESULTS • RESPOND TO CUSTOMER QUESTIONS AND INVESTIGATE TO RESOLVE APPLICATIONS PROBLEM • DELIVERY INSTRUMENT TO CLIENT & DO TRAINING TO USERS • PERFORM VALIDATION TEST DEPEND ON CUSTOMER DEMAND • PERIOD VISIT CUSTOMER & DO RE-TRAINING • COORDINATE WITH SUPPLIER TO HANDLE PRODUCT COMPLAINT OF REAGENT & REAGENT APPLICATION |
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| b. Assignment by leader | ||
| GUIDE CUSTOMERS TO USING ANALYZER • Arrange to combine with engineer training customer when installation new analyzers |
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| PREPARE DOCUMENT TO GUIDE SYSTEM USER • Prepare all document for guide customer using analyzer • Manage all user guide at customer site to ensure they are alway available |
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| SUPPORT CUSTOMER TO SOLVING ISSUES RELATED TO RESULTS • Onsite or online support customer solving issues related to results |
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| RESPOND TO CUSTOMER QUESTIONS AND INVESTIGATE TO RESOLVE APPLICATIONS PROBLEM • Answer all customer questions related to application problem • Support customer investigate to resolve problem related to application DELIVERY INSTRUMENT TO CLIENT & DO TRAINING TO USERS PERFORM VALIDATION TEST DEPEND ON CUSTOMER DEMAND PERIOD VISIT CUSTOMER & DO RE-TRAINING FOR THEM COORDINATE WITH SUPPLIER TO HANDLE PRODUCT COMPLAINT OF REAGENT & REAGENT APPLICATION |
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